Arvest Bank once again received the highest ranking among its peers in both the South Central and Southwest Regions in the J.D. Power 2015 Retail Banking Satisfaction Study.
This marks the seventh time, overall and consecutively, Arvest has been recognized with a J.D. Power regional award. The bank has received a total of 12 J.D. Power awards during that span.
Arvest previously ranked highest in satisfaction with retail banking in the Southeast (2009), South Central (2010, 2012, 2013, 2014, 2015), and Southwest (2010, 2011, 2012, 2013, 2014, 2015) regions. The 2015 study was conducted with more than 80,000 banking consumers throughout 11 regions across the United States.
“To earn these rankings for the fourth year in a row in the South Central Region is truly remarkable,” said Rodney Shepard, president and CEO of Arvest Bank of Fort Smith and River Valley. “To consistently provide this level of customer service everyday directly reflects the commitment and hard work our bank associates put in every day. We are honored and thankful that our customers recognize our passion for customer satisfaction and trust us with their financial needs.”
In the South Central Region, Arvest received the highest score in five factors – fees, product offerings, facility, account information, and channel activities – analyzed by the study. The South Central Region consists of five states: Alabama, Arkansas, Louisiana, Mississippi and Tennessee.
In the Southwest Region, Arvest received the highest score in four factors: product offerings, facility, account information, and fees. The Southwest Region consists of six states: Arizona, Colorado, New Mexico, Nevada, Oklahoma and Utah.